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10 Years of Care: Tim Floyd

Tim Floyd joined our team in 2016 and is currently our Director of Business Development. Tim was kind enough to talk with us about what his time as part of the Haven family has been like.

 

What was Haven like when you started?

I started with Haven back in 2016. We were in an office location near the King Cash Saver just down the road here in Ozark. It was a much smaller space and we were all kind of just squeezed in together. In the beginning I shared an office with John Ray for quite some time. It was not uncommon at all for John to have to leave the office in a hurry, as he was still actively involved with some direct patient care. It was during this time period that between our comings and goings I got to spend time with John and got to know him and really learn about the business.

 

What drew you to Haven?

I had met John through the company I was previously working for as a DME vendor. I immediately liked John because he seemed to have a different style and approach about him. There seemed to be a warmth about him that made you feel like he was really trying to do something different. I was then able to meet Bethany, and Susan, and started interacting with a few of the other staff on a more regular basis and just felt a connection. After 10 years at my previous company I made the decision to take the leap and come to Haven.

 

What has made you stay with Haven?

I think that your work life is a lot like a marriage. Both parties have to be invested, committed, and willing to ride the waves of the good times and the bad times. It takes a lot of faith and trust on both sides. I have always believed in the idea of a company that can thrive in any space or market, by just following a good moral compass and doing the right things. And I think at its heart, Haven is that company

 

What has been the biggest change over your time here?

There has been a lot. I would say the biggest change would be the change of direction and focus when it comes to our service lines. We used to offer more variety of services for the first couple of years I was here. It was a double edged sword having a wider variety of services to offer, but it was a lot to juggle being a smaller company with limited resources

 

What is your favorite memory of working at Haven?

Ironically I would say my favorite memory is actually one of my worst memories. Someone had the great  idea that we would form a Haven softball team. I (against my own better judgement) joined this team. It was hot, it caused me to have pain in muscles that had gone dormant for nearly a decade or better, the other teams would run all over us…. man we were losers….but it was a lot of fun! I really don’t know what we were thinking….

Go Honey Badgers!!! #honeybadgersforlife

 

 

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Why Ownership Matters:

At Haven Home Health and Hospice, we are proud to be the last locally-owned, independent, and clinician-led provider of home-based care in our region. While that may sound like a simple fact, it’s actually a defining difference—one that matters deeply to the quality of care our patients receive every day. In recent years, private equity firms and large corporate healthcare chains have rapidly bought out home health and hospice providers across the country, including right here in our community. What we’ve seen in the aftermath is troubling: rapid turnover of staff, shrinking time spent with patients, and decisions driven more by profit margins than by compassion, dignity, and clinical excellence. 

When ownership shifts from caregivers to corporations, priorities shift too. 

We believe healthcare should never be treated like a commodity. That’s why we’ve remained committed to local, clinician-led ownership—because we answer to patients, not shareholders. Our leadership is hands-on, involved, and invested in every life we touch. We believe that meaningful care takes time, intention, and heart—and it starts with the people who make the decisions. As owners who are also licensed clinicians, we understand the weight of the responsibility we carry. Our patients are not numbers in a spreadsheet. They are parents, grandparents, neighbors, and friends. And we believe they deserve the kind of care we’d want for our own families. We will continue to stand against the corporatization of healthcare, and we invite you to stand with us. Whether you’re a patient, a referral partner, or a member of the community, your trust makes it possible for us to preserve something rare and essential in today’s healthcare system: personalized, human-centered care. Because in the end, ownership isn’t just about who signs the papers—it’s about who shows up when it matters most.

– John Ray, Founder

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