Owned and operated by the Ray family of Springfield, MO since 2011

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Locally Owned by Clinicians Who Care

WHY OWNERSHIP MATTERS

Our Founders

John and Bethany Ray

The Heart Behind Haven Home Health and Hospice

Haven Home Health and Hospice, based in Ozark, Missouri, was founded by John and Bethany Ray with a shared vision—to create a healthcare environment where patients, clients, and employees are truly valued. Both John and Bethany brought not only years of professional expertise but a deep personal commitment to improving the lives of others.
 
Having spent years working as clinicians, John and Bethany saw firsthand the challenges faced by patients receiving care at home and the gaps in support for healthcare workers. Motivated by these experiences, they embarked on a mission to build an organization that not only provides exceptional home health and hospice services but also prioritizes the well-being of its employees. At Haven, the belief is simple: investing in employees translates directly into the quality of care patients receive.

Core Focus

At Haven, the core focus is clear—improving the quality of life for our patients, clients, and most importantly, our employees. John and Bethany Ray knew that providing great care starts with a dedicated and well-supported team, and they built Haven with this principle at its heart.

Core Values

Seek personal and professional growth

At Haven, every team member is encouraged to reflect, self-assess, and take ownership of their development. Bethany and John are firm believers that a company can only grow when its people grow.

Dedicated to clarity through honest communication

Honest, open, and transparent communication is the cornerstone of Haven’s success. John and Bethany Ray foster a culture where assumptions are avoided, and clarity is sought in every interaction.

Accountable and committed

John and Bethany Ray lead by example, demonstrating personal accountability and a commitment to ensuring that every member of the Haven team understands the critical impact of their roles.
Do what is right, not what is easy: With their clinician-first background, both John and Bethany emphasize ethical decision-making in every aspect of Haven’s operations. The right people in the right roles are empowered to make decisions based on what’s best for patients, employees, and the future of the company.

Forward-focused

Always looking toward the future, Haven is committed to innovation and growth. John and Bethany Ray have established a culture of learning from past successes and failures to drive the company forward.

Working in the same direction

Under John and Bethany’s leadership, the team at Haven operates with a unified vision—everyone plays their part in growing the company for the benefit of all.

Niche

Haven Home Health and Hospice stands out by investing in its employees so they can provide the support needed to keep individuals safely in their homes. John and Bethany Ray believe that when employees are empowered and equipped, they can deliver care that not only meets but exceeds expectations.

Proven Process

The unique approach at Haven reflects the founders’ understanding that the company has two vital customers—its employees and its patients. By putting employees first, Haven ensures that their caregivers are in the best position to offer fast, efficient, and high-quality care to patients and clients.

Employee-Focused

  • A shared vision ensures everyone is aligned.
  • Right people, right seats—team members are placed where they thrive.
  • Clear expectations create accountability.
  • Continuous investment in growth keeps employees motivated and supported.

Customer Focused

  • Efficient intake processes ensure seamless care.
  • Consistent, quality care is provided by a well-supported team.
  • Patients experience personalized care in the comfort of their homes.
  • Discharge from care is a transition, not a dismissal.

Three uniques

What sets Haven apart are three defining characteristics

Clinician-owned, patient-first

Founders John and Bethany Ray bring clinical expertise that prioritizes patient care.

Low turnover

With a focus on supporting employees, Haven ensures efficient, consistent, and professional care

Great communication

Clear, open communication with patients, families, and the Haven team is a non-negotiable part of the company’s DNA.

Looking to the Future: Under the leadership of John and Bethany Ray, Haven Home Health and Hospice is more than just a healthcare provider. It’s a community where patients are cared for, and employees are valued and developed. The founders continue to work every day to build a culture that serves as a model for what home health and hospice care should be—a place where lives are improved, one relationship at a time.
 
For John and Bethany, Haven is not just a company, but a legacy of compassion, growth, and excellence in care.
 
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Why Ownership Matters:

At Haven Home Health and Hospice, we are proud to be the last locally-owned, independent, and clinician-led provider of home-based care in our region. While that may sound like a simple fact, it’s actually a defining difference—one that matters deeply to the quality of care our patients receive every day. In recent years, private equity firms and large corporate healthcare chains have rapidly bought out home health and hospice providers across the country, including right here in our community. What we’ve seen in the aftermath is troubling: rapid turnover of staff, shrinking time spent with patients, and decisions driven more by profit margins than by compassion, dignity, and clinical excellence. 

When ownership shifts from caregivers to corporations, priorities shift too. 

We believe healthcare should never be treated like a commodity. That’s why we’ve remained committed to local, clinician-led ownership—because we answer to patients, not shareholders. Our leadership is hands-on, involved, and invested in every life we touch. We believe that meaningful care takes time, intention, and heart—and it starts with the people who make the decisions. As owners who are also licensed clinicians, we understand the weight of the responsibility we carry. Our patients are not numbers in a spreadsheet. They are parents, grandparents, neighbors, and friends. And we believe they deserve the kind of care we’d want for our own families. We will continue to stand against the corporatization of healthcare, and we invite you to stand with us. Whether you’re a patient, a referral partner, or a member of the community, your trust makes it possible for us to preserve something rare and essential in today’s healthcare system: personalized, human-centered care. Because in the end, ownership isn’t just about who signs the papers—it’s about who shows up when it matters most.

– John Ray, Founder

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