why haven?
Locally owned and clinician-led since 2011
We are proud to be the last independently, clinician owned agency of our kind in Missouri
Since 2011, we have been providing compassionate, expert care to families across the Ozarks. We are not a massive corporation; we are local healthcare professionals dedicated to keeping your loved ones safe, comfortable, and well-cared for in their own homes.
01
Our Vision
We want every family in the Ozarks to have a local choice for care at home. That means a provider whose office is down the road and whose nurses are their neighbors. It also means care decisions are made by clinicians who know them, not by a corporate office in another state.
02
Our Mission
We help people stay safe, comfortable and independent in their own homes. We do that through home health care, hospice and in-home care, delivered by clinicians who put people over profits. We explain your options plainly, so your family can make decisions with confidence.
03
Our Values
We do what is right, not what is easy. We communicate honestly and clearly, and we hold ourselves accountable to the families we serve. Our team keeps learning and growing, and we all work in the same direction: toward better care at home.
In Healthcare, Ownership Matters
In today’s healthcare environment, you need to be informed better than ever before because ownership matters. Many major healthcare corporations are driven by outside shareholders who demand quarter-over-quarter profits. Unfortunately, in those corporate environments, cutting costs often means cutting care, and clinicians are sometimes pushed to make decisions that aren’t in the best interest of the patient.
Trusted by 2,800+ Patients & Families
Locally Owned & Operated Since 2011
Expert Nurses Focused on Safety & Wellbeing
Our Story: Founded by Clinicians, Driven by Care
Haven was established in 2011 in Ozark, Missouri, by John Ray, a Physical Therapist, and Bethany Ray, a Speech-Language Pathologist.
John & Bethany Ray created Haven to put clinical decision-making back at the forefront of healthcare. What started as a small, specialized outpatient rehabilitation clinic has grown into a comprehensive home-based healthcare agency, driven by a simple mission: to provide the exact level of care we would want for our own families.
After working within large healthcare conglomerates and seeing the negative impact of corporate greed on patient care, they decided to build a better alternative.
Our Core Focus
Improving the quality of life for our patients, clients, and, most importantly, our employees.
We operate on a unique “Two-Customer” model
We believe that exceptional patient care begins by taking care of our team. By investing heavily in our staff’s personal and professional growth, and ensuring we have the ‘Right People in the Right Seats,’ we empower them to do their best work for you. When our clinicians feel supported and valued, they are able to provide the compassionate, high-quality care that keeps individuals safe in their homes.”
The 6 Core Values That Guide Us
At Haven, we are highly selective in building our team. We look for individuals who choose to do what is right, even when it is not the easiest path. Every decision we make is guided by our 6 Core Values:
Seek personal and professional growth
Dedicated to clarity through honest communication
Accountable and committed
Do what is right, not what is easy
Forward focused
Working in the same direction
Proven Clinical Outcomes and Safety Standards
We hold ourselves to the highest national standards, and our commitment to excellence is reflected in our measurable clinical outcomes:
91%
How often patients got better at getting in and out of bed
93%
How often the home Care team gave care in a professional way
90%
How do patients rate the overall care from the home health agency
99.2%
How often the home health team began their patient care in timely manner.
Why Start Haven?