Effective Date: June 23, 2025
Haven Home Health & Hospice (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Haven collects and uses information about you when you opt in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we may collect:
- Your phone number
- Your consent to receive SMS messages
- Your email address (if provided)
- Your name and other basic contact information
- Your messaging history with us (for support or record-keeping purposes)
- Information you provide via forms on our website or through our communication with you
How We Collect Your Information
We collect your information in several ways:
- Directly from you when you fill out a form, contact us, or communicate with us via SMS
- Automatically through our website or applications when relevant features are used
How We Use Your Information
We use your information to:
- Send you SMS messages that you have opted in to receive
- Provide care-related updates, appointment confirmations, service information, or other content related to your preferences
- Communicate support or emergency updates regarding your care
- Operate and improve our services and communications
- Contact you regarding employment opportunities, job applications, or other employment-related purposes, if you have submitted an inquiry or application
- Comply with legal or regulatory requirements
Your Choices and Controls
You may opt out of receiving SMS messages from us at any time by replying STOP to any of our texts. For additional support, you can reply HELP.
Disclosure of Your Information
We may disclose your information:
- To our affiliated companies or service providers who support our messaging platform
- To business consultants or advisors assisting with our operations
- If required by law or in response to legal requests
- In the case of a business transition such as a merger or acquisition
- To assert legal rights or defend against legal claims
We do not share your personal information, phone number, or SMS consent with third parties for marketing or promotional purposes.
How We Protect Your Information
We use appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Policy Updates
We may occasionally update this Messaging Privacy Policy. Any material changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
Contact Us
For assistance, text HELP to our messaging number.
You may also contact us at:
📧 office@havenhome.us
📞 1-417-581-1234
